helpful resources
Have questions about your service? We are here to help. Please see our guides below. If you need further assistance feel free to call our office 541-935-2655.
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RECYCLING INFORMATION
CALENDAR
HELFPUL HINTS & REMINDERS
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So many of our most beloved customers are your friends and neighbors. Our business was built on your referrals and we want to keep giving back to those who made it possible.
If you refer us to someone, ask them to drop your name when they sign up for service, we will gladly add a $15.00 credit to your account.
Refer A Friend or Neighbor Program $15 credit
calendar
THANKSGIVING WEEK: Thursday November 28th, 2024
There will be no pick up Thursday November 28th, Thursday and Friday pickup will be delayed by one day the rest of the week.
CHRISTMAS WEEK: Wednesday December 25th, 2024
There will be no pick up on Wednesday, December 25th, pick up will be delayed by one day for the rest of the week.
NEW YEARS DAY: Wednesday January 1st 2025
There will be no pick up on Wednesday January 1st, pick up will be delayed by one day for the rest of the week
If you are an every other week customer, your pickup is scheduled for the shaded weeks of each month. If you are a once a month customer, your pickup is the first week of the month on your specific day.
Please have your garbage and recycling out and ready for pickup by 7 am on your pick up day. If you need an extra or off week pickup, please call the office or send us an email to let us know!
holiday schedule 2024
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Check out all your options for making payment by heading to our bill pay page.
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Our Commingled Recycling Program includes the following materials:
- Paper: Newspapers, magazines, office paper, junk mail, and other paper products.
- Cardboard: Corrugated cardboard, cereal boxes, and other clean, dry cardboard materials.
- #1 and #2 Plastics: Plastic bottles and containers labeled with the #1 (PET) or #2 (HDPE) recycling symbols.
- Tin/Aluminum: Food and beverage cans, clean aluminum foil, and similar items.
Glass Recycling
Glass is accepted in a separate container from your commingled recycling. Please place your glass items, such as bottles and jars, in a designated bin or bucket.
important reminders
- Cleanliness: All recyclable items should be free of food debris, rinsed, and cleaned before placing them in your recycling bin.
- Preparation: Please break down cardboard boxes to save space and ensure they are properly recycled.
- Non-Recyclable Items: Items such as plastic bags, Styrofoam, and food-soiled paper are not accepted in the commingled recycling bin. Please dispose of these items through other appropriate channels.
RECYCLING GUIDELINES
Service Details
- No Additional Cost: Commingled recycling and glass recycling are included in your residential service at no additional cost. Please contact us about commercial recycling options.
- Special Requests: If you need assistance with larger quantities of recyclables or have special requests, please contact our office. We’re here to help ensure your recycling needs are met.
- Collection Schedule: Please see the Calendar.
By following these guidelines, you’re helping us keep our community clean and green. Thank you for your dedication to sustainable living and for supporting our mission to reduce waste in rural Lane County!
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helpful hints & reminders
We observe the following holidays: New Year’s Day, Thanksgiving Day, and Christmas Day.
For these weeks, your service will be delayed by one day after the holiday.
check out our printable calendar
1. Weather Delays: In the event of severe weather or hazardous road conditions, your garbage and recycling pick-ups may be delayed by one week. The safety of our drivers is one of our greatest priorities.
2. Set Out Time: Please have your garbage and recycling out by 7:00 AM on your collection day to ensure timely pick-up.
3. Recycling Update: We now accept #1 and #2 plastics in your commingled recycling bin. To keep our recycling program efficient, any items that don’t meet the guidelines may not be collected.
4. Glass Recycling: Please place glass in a separate container and set it next to your recycling bin for collection.
5. Extra Garbage: Items that don’t fit entirely inside your garbage can or are placed next to it will be considered extra garbage and may incur additional charges.
6. Container Overload: Please avoid overloading your garbage container to ensure that everything empties smoothly during collection.
7. Proximity: For your safety and ours, we are not responsible for any items left within 3 feet of your garbage or recycling containers.
8. Missed Pick-Ups: If your garbage or recycling is missed, please call our office the same day, and we’ll be happy to assist you.
fees and charges
- Extra Garbage: Charges for extra garbage will be added to your current month’s billing cycle.
- Payment Issues: A $15.00 fee will apply for returned checks or declined cards.
- Service Resumption: If your service is stopped due to non-payment, it will resume once your account balance is paid in full.
- Repossession Fees: If we need to repossess equipment due to service discontinuation, a $35.00 fee will be charged to your account.
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placing larger items
dumpster guidelines
We want to make your experience with our dumpster service as smooth as possible. Here are a few helpful tips to ensure everything goes well:
If you have larger items like furniture, feel free to set them beside the dumpster to save space inside for smaller items. Please note that there may be an additional charge for these items.
scrap metal
For scrap metal items such as BBQ grills, swing sets, lawn mowers, or washers/dryers, please place them beside the dumpster. We’ll arrange a special pick-up for these items, and an additional charge may apply.
prohibited items
- Liquid paint or stains (We can only accept paint if it’s solid and dried.)
- Household chemicals like pesticides, acids, fuels, automotive fluids, pool chemicals, and poisons
- Concrete, whether in powder or solid form
- Bricks, tiles, rocks, stones, and dirt
- E-waste, including TVs, computers, monitors, and appliances
- Roofing materials
- Tires
If you're unsure about any items, please give our office a call at 541-935-2655. We’re happy to help!
dumpster placement
Thank you for your cooperation! We’re here to help make your waste disposal as easy as possible. If you have any questions, don’t hesitate to reach out to us.
printable dumpster guidelines
Please keep the dumpster where it was originally placed, with the front of the container facing out and clear for our driver to access. It’s important that the dumpster remains on solid, level ground. If our driver needs to return for access or to remove the dumpster from mud, there may be an extra charge.
keeping you informed: LCGRA updates
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Thank you for being a valued customer!
We appreciate your cooperation in helping us provide the best possible service to our community. If you have any questions or need further assistance, don’t hesitate to reach out to us.
